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You can run the Windows Power Troubleshooter to adjust your computer's power settings. Once the hiberfil.sys file has been refreshed, the computer should be tested to see if the issue is resolved.

Restart the computer, and go to an Administrator Command Prompt window again.

Copy and paste the command into the Command Prompt window:.

To open one in Windows 7, you can search the Start Menu for Command Prompt, right-click it, and select ' Run as Administrator.' To open one in Windows 11, 10, 8.1, or 8, right-click the Start button and select ' Command Prompt (Admin).'

You must run this from an Administrator Command Prompt window.

Refresh the hiberfil.sys file by toggling the switch (Disabling and Enabling), this resets the file if it is corrupted. If the issue remains, go to the next step.

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Once the Video Driver has been updated, the computer should be tested to see if the issue is resolved.

A new window appears, follow the prompts that appear to finish the installation.

In the ' All files were successfully unzipped' window, click Ok.

If a message appears asking to overwrite the folder, click Yes to All.

If a message appears asking to create a folder, click Yes.

In the Select the folder where you want to extract the files to window, click Ok.

A small window appears with Continue and Exit buttons, click Continue.

Note: The User Account Control window may appear, click Continue. Select Video in the Category drop-down box ( Figure 7).Select your Operating System in the drop-down box ( Figure 7).Then the nVidia or AMD discrete driver that is based on which was ordered with the computer.

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Some computers may have two video drivers that must be updated, the Intel Integrated driver. The Video driver should be the next item that is updated in the troubleshooting process. If the issue remains, go to the next step. Once the BIOS and Windows Power Options have been changed, the computer should be tested to see if the issue is resolved.

Under ' Shutdown settings,' ensure that the ' Turn on fast startup' checkbox is cleared ( Figure 6).

Click ' Change settings that are currently unavailable' ( Figure 6).

Click ' Choose what the power buttons do' on the left side of the window ( Figure 5).

Search for and open ' Power Options' in the Start Menu.

The Block Sleep Option ( whichcan also be called Deep Sleep Control) is only available on Desktop computers, clear it to Disable it.

Then Select USB Wake Support, check the box to Enable USB Wake Support.

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Once in the BIOS, click the plus to the left of Power Management.

Power the computer On and press the F2 key at the Dell logo to enter the BIOS.

Note: If using a mouse and keyboard, ensure they are connected directly to the computer or docking station and not a USB hub.

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When the download completes click Run or Allow. Ensure that the checkbox next to ' Close this dialog box when download completes' is cleared.When the Save As window appears, designate a folder to save the file that is being downloaded and click Save.

You may receive a warning and an option to run or save the file. Click Download to begin the download ( Figure 2).Click Intel Chipset Device ( Figure 2).Select Chipset in the Category drop-down box ( Figure 2).

Select your Operating System in the drop-down box ( Figure 2).

This reboots your computer and performs a BIOS update.

Follow the On-Screen instructions to complete the installation.

After download, you can Double-Click the icon on your Desktop.

Click Download to begin the download ( Figure 1).

Click the most recent version of the BIOS ( Figure 1).

Select BIOS in the Category drop-down box ( Figure 1).

Select your Operating System in the drop-down box ( Figure 1).

Enter your System Service Tag or browse to the specific Model of System you have.

Open a Web Browser (Internet Explorer, Firefox, Chrome, so forth) and go to /Support.

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How to Enable or Disable BitLocker with TPM in Windows A prompt to enter the recovery key to progress is shown, and this happens on each reboot. If BitLocker is not suspended, the next time you reboot the computer it will not recognize the BitLocker key. Warning: Ensure that BitLocker is suspended before flashing the BIOS on computers that have BitLocker enabled.